Pain relief patch can be affixed in the investment process should be how to maintain old customers, it is very important to them and some other customer is previously had established customer relationships. In fact, through customer service, the customer may not understand the operation of our company's development, and for the service you provide it clear in mind. This explains, then pain can be attached to the investment process service is everything, rather than only the product itself; so do the following or necessary.
A clear purpose of maintaining old customers
1, maintaining old customers purpose must be clear, so that everyone is enthusiastic, or is it a fee? Or improve the satisfaction of it? Or increase awareness of it?
2. The purpose of this sector must be consistent with business objectives, maintaining old customers is the purpose of this enterprise-level tasks, or department-level tasks. All staff involved in the task, or part of some of the staff of the mission yet.
3, whether the work we have to do to have predicted it? For example, the problem is not so enthusiastic, we need what kind of enthusiasm can it?
Second, the pain can be attached to the investment method to properly
1, we know what customers need it? They need outside of the company's products but also what services?
2, customers can get these services What are the benefits of it? Able to solve the problem of short-term, long-term problems?
3, the service we provide in effect, time, value, and efficiency are able to get customer approval
4. How can we allow customers to accept our services, how we make our final customers to accept, how to allow customers to accept the veterans, how to promote its customer's customers, and ultimately make their best can faithfully accept our services
Third, the pain can be affixed in the investment costs to be calculated
1, the service we offer is able to calculate the cost?
2, we have enough capacity to provide related services,
3, we can promise,
4, if we are committed to provide our service, but we did not do in case of how to do?
5, the services we provide whether there are sufficient competitive
Fourth, the pain can be attached to the investment in resources should be in place
1, we have a customer management tools, whether we have to accept the customer records management services? Customers who have accepted our services, which the customer has not accepted our service?
2, if we can be of service record?
3, if we can track our services? For example: satisfaction surveys, we need to know whether our services reach our goal.
4. Are we ready to be the result based on customer feedback "process improvement"
5, the long-term goal of our services whether with?
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